Express Background Checks LLC Privacy Policy
Effective: Jan 1, 2022
This Privacy Policy (“Policy”) describes how Express Background Checks LLC (“Express Background Checks” or “we” or “our”) treats information collected or provided in connection with an end user’s (“you” or “user”) visit to or use of the websites located at https://www.expressbackgroundchecks.com/, https://clients.expressbackgroundchecks.com/ and Express Background Checks’ products and services (the “Services“).
Please note that your use of these Sites constitutes your acceptance of and consent to this Policy. When you sign up to use the Services, you also consent to receive electronic notices and disclosures, as set forth in Section 5 below. Express Background Checks reserves the right to change this Policy at any time. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.
This Policy seeks to answer questions you may have about the Services and Express Background Checks’ information practices. Please contact us if you have other questions.
1. What information does Express Background Checks collect through the Services?
Information Provided Directly To Us
We may collect information you provide directly through the Services. For example, we may collect your name, email address, or other contact information when you access certain Express Background Checks content available through the Services such as whitepapers, videos, webinars, and other materials, or request additional information about Express Background Checks or the Services. Express Background Checks also collects information from you when you fill out any form in the Services such as when you submit questions or comments.
A. Customers
If you want to use the Services to screen applicants (“Customers”), Express Background Checks may collect the following information (collectively, the “Customer Information”), including, but not limited to:
- Account creation information, including your name, email address, and a custom password;
- Contact information such as address and phone number;
- Corporate information;
- Hiring practice information such as employee work location and salary necessary for the application of state and federal consumer reporting laws;
- If you are an employer, employer identification number; and
- Payment information, including credit card and/or bank account information and billing address.
Please note: We do not store the credit card or bank account numbers you may use to make payments in the Services. Such information is passed on to our third-party payment processor, Authorize.net. You can review information on their privacy practices at https://www.authorize.net/company/privacy/.
B. Applicants
If you are an applicant who will be the subject of a screening or background check (“Applicants”), Express Background Checks may collect the following information (collectively, the “Background Check Information”), including, but not limited to:
- Account creation information, including your full name, e-mail address, and custom password;
- Contact information, including phone number and address;
- Identity verification information, including Social Security Number (or Social Insurance Number) and date of birth; and
- Additional information or supporting documentation you submit or upload regarding identity, background, evidence of rehabilitation, or a dispute.
Examples include an uploaded picture, a driver’s license, or court records.
Automatically Collected Information
When you visit or use the Services, we automatically gather certain technical and usage information, which may be associated with your user account. This technical and usage information (“Technical Information”) includes usage information, such as information on when, how often and for how long you use the Services; and server log data such as a computer’s IP address, browser type, device type, operating system and version, or the webpage you were visiting before you came to the Services.
Technical Information also includes “Cookies,” which are small text files containing a string of alphanumeric characters that are downloaded by your web browser when you visit a website. Like many online services, we may use both session cookies and persistent cookies when you access and use the Services. Cookies are used to remember your user account information and your preferences, to customize the Services for you and to assist us in measuring and analyzing utilization of the Services.
Third-party web analytics services providers we engage, such as Google Analytics, may use cookies in order to provide analytics services for the Services to us. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed. Please review your web browser’s documentation to learn the best way to modify your cookie settings and see Section 7 below.
2. How does Express Background Checks use the collected information?
Express Background Checks uses the information it maintains about you (including information you provide, Customer Information, Background Check Information, and Technical Information):
- For the purposes for which you provided it;
- To create your account and enable you to use the Services;
- To verify your identity;
- To provide the features and functionality of the Services;
- For customer support and to respond to your inquiries;
- To respond to and fulfill your requests;
- With your consent, to contact you by text message regarding your account and certain services or information you have requested;
- To improve the Services;
- For internal record-keeping purposes and for legal purposes;
- To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; and
- To resolve disputes, to protect ourselves and other users, and to enforce any legal terms that govern your use of the Services.
Express Background Checks uses the contact information that you provide to access Express Background Checks’ content available in the Services (such as whitepapers) or to obtain more information about Express Background Checks or its Services to provide such content and information. Express Background Checks may also use this information to provide you with additional information regarding products and services from Express Background Checks or our business partners that may be of interest to you. Express Background Checks does not use Background Check Information for this purpose. If you do not wish to receive such communications, please see Section 7 below.
Express Background Checks uses Background Check Information as reasonably necessary to:
- verify applicant identity;
- conduct background checks;
- conduct quality assurance checks;
- investigate disputes; or
- provide certain communications, including adverse action notice.
We may use Customer Information to:
- contact you regarding your use of the Services;
- process billing and payment;
- send you product announcements and special promotions from Express Background Checks or our business partners, or to administer participation in special events, surveys, contests and sweepstakes; or
- send you communications regarding updates or modifications to the Services.
We may use Customer Information and Technical Information to:
- personalize the content that you and others see based on personal characteristics or preferences;
- troubleshoot problems;
- provide you with required notices, in connection with disputes between you and another user; or
- alert you to changes in our policies or agreements that may affect your use of the Services.
Express Background Checks may also use Technical Information to analyze your use of the Services to help us improve the Services and develop and improve other products and services.
3. When does Express Background Checks share information about you?
We may share the information we collect from and maintain about you as follows:
- Employers or Other Customers Requesting Background Reports. We provide background reports, which may include Background Check Information, about Applicants to the requesting employer or Customer. We may also provide an employer or Customer other communications related to background reports such as notification of a dispute.
- Furnishers and Researchers. We provide Background Check Information to entities that research and furnish data contained in background reports.
- Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation conducting components of background checks, billing, fulfillment, data storage, analysis and processing, identity verification, fraud, accounting, auditing, and legal services.
- Affiliates. We may share information with our affiliates for use as described in this Policy.
- Legal Requirements. We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances where we believe is necessary to protect the rights or property of Express Background Checks, our users, or third parties.
- De-identified information. We may share de-identified information with third parties, including without limitation: (1) sharing aggregated, de-identified information about our user base and its interests and usage patterns and (2) providing de-identified information to third-party partners for our business arrangements, including without limitation to jointly offer a product or service to you or create interoperability between our products and services and theirs.
- Consent. We may disclose your information to nonaffiliated third parties based on your consent to do so.
- Business Transfer. In the event of a merger, sale of capital stock or assets, reorganization, consolidation or similar transaction involving Express Background Checks, or in contemplation of such a transaction (e.g., due diligence), the information we possess may be transferred as a corporate asset to the acquiring entity.
- Analytics. We use Google Analytics for purposes of analyzing usage of the Services. You can find more information about Google privacy practices here.
Note that Express Background Checks will not provide your personally identifiable information to third parties for their own marketing purposes without your consent.
4. How can you access, change or delete information about you?
Applicants should promptly update their contact information if it changes or is inaccurate. Applicants may review, access, and change certain account information such as email address, phone number, and mailing address via the applicant portal on the Services. Requests to change certain other information, such as Social Security Information, may require verification before the change is accepted. Applicants can request deletion of certain information in Express Background Checks’ control by contacting Express Background Checks as set forth at the end of this Policy. Applicants can dispute background check reports by printing this form and mailing the completed form along with required documentation to the address set forth at the end of this Policy. The dispute process is described in detail here.
Customers can access and update the account information they provided to Express Background Checks by accessing their account settings via the Services. Customers can request deactivation of their account or deletion of certain information by contacting Express Background Checks as set forth at the end of this Policy.
Express Background Checks may need to verify your identity before allowing you to access or update your information. To the extent permitted by applicable law, we may retain information needed to resolve disputes, enforce our user agreements, protect our legal rights, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Services.
5. Do we send electronic notices and disclosures?
Express Background Checks may be required by law to send Users of the Services communications about the Services or third-party products. Additionally, certain third-party services you choose may require communications with third parties, including without limitation to conduct certain verifications. By signing up to use the Services, you agree that we may send these communications to you via email or by posting them on our Services.
6. What is our policy on children’s information?
Our Services are not directed to children under 13 years of age. Express Background Checks does not knowingly collect, use, or disclose information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain their information. Instead, we will delete it. Please contact us if you believe we have inadvertently collected information from a child under 13 years of age so that we may delete the information.
7. What about data security?
Express Background Checks uses industry standard technologies, administrative, technical and physical safeguards to protect information under our control from loss, misuse, unauthorized access, and unauthorized disclosure or alteration. However, because no method of transmitting or storing data is completely secure, while Express Background Checks uses such measures, we cannot guarantee that information we control will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.
8. What about data transfer outside of your country?
If you are located outside of the United States, please note that your information will be transferred to and stored on servers in the United States. By using our Services, you consent to this transfer and storage of your information in the United States.
9. How do we handle Do Not Track signals?
Express Background Checks does not respond to Do Not Track signals or similar mechanisms. Other parties may collect personally identifiable information about your online activities over time and across different web sites when you use our Sites and Services.
10. What if you have questions about this Privacy Policy?
If you have any questions about this Privacy Policy, the practices of the Services, or your dealings with the Services, please contact us at:
Express Background Checks LLC
info@expressbackgroundchecks.com
By using the Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not use our Services.